SORSO , Hector Jr. Staff Responsiveness and Communication on Passenger Satisfaction: Bases for Passenger Service Satisfaction Framework. Journal of Interdisciplinary Perspectives, [S. l.], v. 2, n. 7, p. 792–803, 2024. DOI: 10.69569/jip.2024.0211. Disponível em: https://jippublication.com/index.php/jip/article/view/874. Acesso em: 26 oct. 2025.