Abstract. The study delved into the real-life encounters of drug enforcement agents. It documented informant experiences in their duties, addressing related issues, and identifying needs to enhance their capabilities. The research employed a phenomenological approach within the qualitative methodology. Ten drug enforcement agents underwent in-depth interviews and focus group discussions guided by validated open-ended questions. The study commenced at Guihulngan City Police Station. Transcribed statements were analyzed to extract themes from individual experiences. Ten themes emerged: "The Windtalkers," "Service to Humanity's Value," "Lack of Logistic Support," "Challenges of High-Value Targets," "Race Against Time," "Inevitable Need for Prayer," "Collective Police Efforts," "Ingenuity in Achievements," "Training's Role in Victory," and "Logistics' Role in Warfare." There is a need to bolster support for law enforcement units, offer equitable training opportunities, emphasize effective law enforcement, encourage criminologists and researchers to contribute to enforcement practices, and encourage community cooperation in supporting law enforcement efforts.

Keywords: Drug enforcement; Informant experiences; Law enforcement support.