Tulfo and Chill: Perceptions of Conflict Resolution in Tabloid-Arbitration Shows

Abstract

Tabloid-arbitration shows such as Raffy Tulfo in Action and Face 2 Face have emerged as influential platforms in Philippine media, blending public service with entertainment. This study explores how these programs shape viewers’ perceptions of justice and conflict resolution, particularly among heavy viewers. Employing a qualitative design, the study focused on ten participants purposely selected from socioeconomic class D. These individuals were aged 31 to 55 and had a monthly household income ranging from ₱24,164 to ₱48,328. All participants had consistently engaged with these shows for at least one year. Data collection involved a demographic profile form and semi-structured interviews to uncover deep insights into conflict resolution. To enhance reliability and validity, the researchers utilized member checking, triangulation with a lawyer and psychologist, and consultation with a critical friend. Thematic analysis was used to examine emerging patterns. The findings reveal that tabloid-arbitration significantly influences how viewers perceive and engage with justice. Participants reported viewing these programs as faster, more accessible, and emotionally resonant alternatives to the formal legal system. Many preferred media-mediated justice over traditional legal processes, citing greater relatability and perceived fairness. These results underscore the media's decisive role in shaping public understanding of legal and social issues. The study offers valuable implications for media practitioners, legal educators, and policymakers, suggesting a need for responsible content creation and public education to address potential misconceptions about justice and legal procedures.