Students’ Feedback on Boarding House Services and Its Policy Implications
DOI:
https://doi.org/10.69569/jip.2026.019Keywords:
Student satisfaction, Living conditions, Residential safety, Student housingAbstract
This study examined students' satisfaction levels living in boarding houses in a state university in Ifugao, Philippines, to determine whether current student housing conditions meet basic and environmental needs. Using a descriptive-correlational quantitative design, data were collected from 299 student boarders across four sitios via a structured questionnaire adapted from prior research. Guided by Maslow’s Hierarchy of Needs and Ecological Psychology, the study explored how socioeconomic and environmental factors influence student satisfaction. Results show that students are moderately satisfied with safety, cleanliness, and the proximity of the boarding houses to the campus. However, they express dissatisfaction with limited internet access, a lack of social activities, and poor fire safety measures. Students living in boarding houses with fire safety features—such as fire exits and fire extinguishers—report higher satisfaction than those without such features. Demographic factors, including age, sex, ethnicity, and income, do not significantly affect satisfaction levels. A limitation of the study is that it was conducted only among student boarders in Barangay Nayon, Lamut, Ifugao, which may limit the generalizability of the findings to other universities and geographic settings. Future studies may include multiple institutions and employ mixed-method or longitudinal approaches to gain a deeper understanding of student housing experiences and satisfaction over time. The study concludes that improving housing facilities, especially in fire safety and connectivity, and strengthening collaboration among the university, local government, and boarding house owners are essential for supporting student welfare and creating better living environments.
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